
Quilia
Digital Client Manager for Personal Injury Law Firms
quilia.comMy Story
I worked at a personal injury law firm for almost a decade. My favorite part was working with clients and building relationships. By the end of a case, they were my friends - it was actually sad when we wouldn't talk anymore. This was back in the 2000s when texting was still brand new; everything was in person and phone calls.
I went to law school for a year, got out, and then pivoted into tech. After 10+ years building websites and apps, a buddy of mine in PI wanted to start some tech for lawyers. I did the research and found there's tons of technology for law firms - Needles, Filevine, Clio, you name it - but the gap I saw was there's nothing to help the clients.
The Problem
Law firms struggle to keep clients engaged. But clients are experiencing the same chaos - they don't have a server to organize everything like firms do. Ask a client where all their case information is and they'll say: on the nightstand, the dinner table, in the glove box, at the office, in my pocket. It's everywhere.
The Solution
Quilia makes it easy for clients to participate in their case, while giving firms immediate access to everything. Instead of handing clients a paper journal that lives on the nightstand forever, we send a digital invitation via text. No passwords, profiles pre-filled - even elderly clients use it easily.
Key Features
- Pain Journals & Daily Records - The story between doctor visits that proves impact on daily life
- Document Scanning with AI - Upload a police report, we extract all the important information automatically
- Interrogatory Simplification - Upload ROGs and we break down those 8-questions-in-1 into simple, answerable fields
- Automated Check-ins - Clients who don't call get prompted so they don't fall into darkness
Results
The data we collect isn't gathered anywhere else. Medical records show the pain log, but we capture the story in between - the client who couldn't lift their kid for soccer, couldn't do grocery shopping, couldn't sleep. We had a client with a serious back injury who was too embarrassed to tell anyone she needed help in the bathroom. She put it all in the app instead, and that documentation added tremendous value to her case at mediation.